Instant AI answers from your knowledge base with doc citations. Clear general-AI fallback when docs miss — plus seamless human handoff.
This preview loops automatically: KB answers with inline citations, a clear notice when docs miss, then human handoff for account-specific help.
In production, answers cite your KB with [1] links; when docs miss, the bot falls back to general AI with a clear notice — then agents join the same thread for account fixes.
From AI-powered answers to visitor feedback boards — one platform, no duct tape.
Your knowledge base powers 24/7 support. No wait times.
Complex issues escalate to agents with full context.
Embed anywhere. Works with any website or framework.
Manage conversations, track performance, and scale your team.
Publish updates to a public changelog page and notify subscribers by email.
Let visitors submit ideas, vote on features, and discuss improvements — publicly.
Agents send perfect answers in one keystroke with reusable canned responses.
If no agent claims a chat in time, visitors are prompted to leave their email automatically.
Collect visitor emails during off-hours and auto-resolve the conversation on submit.
From zero to live AI support in three simple steps.
Copy one line of code. Your chat widget appears instantly.
AI answers from your knowledge base and offers human handoff when confidence is low.
Tough questions? Agents step in with the full conversation history.
Add this before your </body> tag.
<!-- HazelJS Support Chat --> <script src="https://your-domain.com/embed.js" data-app-url="https://your-domain.com" async></script>
Start free and scale as you grow. No hidden fees. Undercuts Canny and Productboard while offering more.
Solo devs, validation
Everything you need to get started and validate your support setup.
Small teams
Unlock unlimited conversations and the full AI-powered support suite.
Growth companies
The complete platform — integrations, surveys, roadmap, and AI prioritization.
Scale & compliance
Tailored pricing based on your team size, volume, and compliance needs. Unlimited everything, SSO, SLA automation, white-label, and audit logs.
Got questions? We've got answers.
You can be live in under 5 minutes. Just add one line of code to your website and you're ready to go.
The conversation automatically escalates to a human agent with full context. No manual intervention needed.
Yes! Connect your own knowledge base via our RAG API. The AI learns from your documentation and support history.
Everything! React, Vue, Angular, plain HTML, WordPress, Shopify - if you can add a script tag, it works.
Yes! The Free plan includes up to 100 conversations and 10,000 messages per calendar month. No credit card required.
Join 10,000+ companies using AI to provide instant, helpful support.
Built for teams shipping support
What you get from day one — real product capabilities, not vanity metrics
AI-first deflection
Answers grounded in your RAG knowledge base, with automatic escalation when the model is unsure.
Agents stay in the loop
Real-time inbox, claim timeouts, canned replies, and full thread history when a human takes over.
Ship in minutes
One async embed script, per-tenant settings, and a dashboard to manage conversations from launch.