Train Zynli on your knowledge base, connect your tools, and automate order, shipping, billing, returns, and onboarding — with live translation in the widget, bilingual agent inbox, and human handoff when it matters.
This preview loops automatically: a visitor asks in Deutsch, a flow fetches live order data, KB answers cite your docs, then a ticket plus bilingual agent handoff.
In production: visitors chat in 11 languages, flows call your APIs for live data, RAG cites your knowledge base, and escalations open numbered tickets — with live translation across the thread.
Visitors chat in their language. AI and agents stay fast with classify-then-translate — grounded answers from your knowledge base, live translation in the widget, and bilingual threads in the dashboard.
The widget reads browser locale on load. Visitors type in French, German, Arabic, or any supported language — no setup on their side.
AI answers are synthesized in English, classified, then localized for the visitor. Agents see originals plus translations in the inbox.
RAG retrieval prefers docs tagged for the visitor's language, with English fallback when a locale has no dedicated content.
Arabic widget layout is right-to-left. Agent dashboard, tickets, and flows UI ship in 11 languages out of the box.
Northstar Analytics
العربية · RTL · auto-detected
Localized from English · classify-then-translate
Agent inbox (English)
Visitor (AR): أين طلبي رقم A1049؟
Agents reply in English; the widget flips RTL and shows Arabic to the visitor automatically.
Zynli is an AI customer support platform built for teams that handle repetitive questions at volume and need automation with human escalation when it matters.
Automate order status, shipping, returns, and billing — the questions that eat your day.
WooCommerce plugin live on WordPress.org. Shopify embed + API workflows today; native app coming soon.
Teams with repetitive customer questions that need KB + workflows + handoff without enterprise pricing.
Connect APIs, build visual flows, and route intents — with kanban ticketing when humans take over.
Zynli receives a support question, identifies the intent, uses your knowledge base and workflow logic to resolve it, triggers API actions when live data is needed, and escalates to human agents when automation cannot answer.
Zynli automates the support workflows ecommerce and SMB teams handle every day.
Ecommerce and SMB support teams handle a flood of repetitive requests — order status, shipping delays, return policies, billing charges, and product recommendations. A generic chatbot answers from static scripts. Your customers need issues resolved with real data from your systems.
Zynli combines a knowledge base, workflow-based AI agents, and human handoff — so customers get answers from your docs, live data from your APIs, or a real agent when it matters.
Train AI on your docs, policies, and product pages. Website crawl, file uploads, and Google Drive keep answers grounded in your content.
Route intents to visual flows — fetch live order data, run conversational forms, call your APIs, and reply in the widget.
When automation can't resolve an issue, escalate to agents with full conversation context — or auto-create a ticket.
Train Zynli on your knowledge base, connect your APIs, and resolve repetitive order, shipping, billing, return, and product issues — not just reply with generic answers.
Order status, delivery updates, and order lookup.
Example questions
Example actions
Shipping timelines, carrier updates, and delivery exceptions.
Example questions
Example actions
Charges, invoices, payment methods, and billing disputes.
Example questions
Example actions
Product bugs, setup issues, and account access problems.
Example questions
Example actions
Return eligibility, refund status, and exchange requests.
Example questions
Example actions
Product specs, availability, sizing, and compatibility.
Example questions
Example actions
Pre-sales questions, recommendations, and pricing inquiries.
Example questions
Example actions
Build any support workflow your team needs with visual flows and API actions.
Example questions
Example actions
Whether you run a Shopify storefront, WooCommerce shop, or custom ecommerce stack — your team spends hours on repetitive support. Zynli resolves order, shipping, billing, and return issues using your docs and connected APIs.
Connect Zynli with your store, backend, or APIs to automate ecommerce support workflows. Browse all ecommerce solutions · Shopify guide · WooCommerce guide
Questions your team answers every day
Zynli routes each intent to the right AI agent — knowledge base for policies, API workflows for live order data, human handoff when it gets complex.
Route visitor intents to visual workflows — check order status, fetch tracking numbers, verify refund eligibility, and reply with live data. Not just answers from a script: agents that resolve issues by calling your APIs.
trigger
Order tracking
“Where is my order?”
api call
Fetch order
GET /orders/{id}
branch
Shipped?
status === shipped
reply
Send tracking
UPS 1Z999… · arrives Thu
reply
Set expectations
Ships in 2–3 business days
Support
Online
Shipped via UPS — tracking 1Z999AA10123456784. Arrives Thursday.
Order tracking flow · 180ms
Intent routing
Phrase → flow
API actions
Live order data
Stop sending visitors to external forms they abandon. Zynli asks questions conversationally in chat — with validation, choice chips, and date pickers — then stores structured submissions linked to every conversation. Wire forms into flows to push leads to your CRM, open tickets, or branch on answers.
Support
Collecting details
Flow on submit
CRM · ticket · branch
Submissions inbox
Filter · detail view
CSV export
Linked to chat
Connect Zynli with your store, backend, or APIs to automate ecommerce support workflows. The WooCommerce plugin is live on WordPress.org — Shopify app coming soon.
Live widget translation, bilingual agent inbox, locale-aware KB retrieval, and RTL Arabic — auto-detect visitor locale on embed.
Build onboarding, KYC, and intake forms that run inside chat. Submissions inbox + CSV export, linked to conversations.
Define reusable API calls with secrets. Flows fetch order data, check refund status, or trigger any backend endpoint.
Website crawl, file uploads, and Google Drive sync train your AI on policies, FAQs, and product docs.
Script tag on any site, plus a live WooCommerce plugin on WordPress.org. Shopify app coming soon.
Kanban board linked to chat. Escalations become numbered tickets with queues, priorities, and CSAT.
Import your API spec to scaffold actions quickly — test before publish, audit in run history.
Coming soon — one-click install, theme integration, and order sync for Shopify stores.
Live on WordPress.org — one-click connect, widget on your store, and order/product workflows on Pro+.
Map visitor phrases to the right agent or flow. RAG handles doc questions; workflows handle live data.
When an AI agent can't resolve an issue — damaged goods, billing disputes, or edge cases — the conversation escalates to a human agent with full thread history. No repeating yourself. No context lost.
Visitor
My package arrived damaged. I need a replacement, not a refund.
AI agent
I understand — this needs a human review. Connecting you with an agent now. Your conversation and order details are included.
Human agent
Hi — I can see your order #8821 and the photos you shared. I'll arrange a replacement shipment today. Ticket ZYN-1042 created for tracking.
When AI agents escalate — damaged orders, billing disputes, complex returns — the issue becomes a numbered ticket on your kanban board. Agents see the full chat thread, assign queues, and let customers track progress without an account.
Refund for order #8821
Widget not loading on Safari
API rate limit question
SSO setup help
Linked to live chat · ZYN-1042 opened from widget escalation
Real capabilities that help your team resolve more issues with less manual work — no vanity metrics.
Order status, shipping updates, return policies, and billing questions handled by AI agents — grounded in your docs and connected APIs.
Chat widget, knowledge base, workflows, conversational forms, ticketing, and agent inbox — without duct-taping separate products.
Embed the widget with one script tag. Connect your knowledge base today. Add API workflows when you're ready to automate.
Launch AI support in minutes. Add workflows and ticketing as your team scales.
One async script tag. Branded chat on any ecommerce site or app.
Connect docs, crawl your site, and configure AI agents for each support workflow.
Build flows that fetch order data, check refunds, and trigger backend actions.
Escalate to human agents with full context and kanban ticket tracking.
Add this before your </body> tag.
<!-- Zynli Support Chat --> <script src="https://your-domain.com/embed.js" data-app-url="https://your-domain.com" async></script>
Start free and scale as you grow. No hidden fees.
Solo devs, validation
Everything you need to get started and validate your support setup.
Small teams
Unlock unlimited conversations, ticketing, and the full AI-powered support suite.
Growth companies
The complete platform — ticketing, actions & flows, surveys, public roadmap, and higher AI limits.
Scale & compliance
Tailored pricing based on your team size, volume, and compliance needs. Unlimited everything, SLA automation, white-label, custom domain, and audit logs.
Enter expected monthly AI token usage and chat volume. We compare Starter and Pro, including metered overage when you go above included limits.
4k
2M
2M AI tokens included
10M AI tokens included
Estimates use published plan pricing: Starter includes 2M tokens ($12 per extra 1M), Pro includes 10M tokens ($8 per extra 1M). Conversations are unlimited on both plans. Actual usage varies by message length, RAG context, and model choice.
Got questions? We've got answers.
Zynli is an AI customer support platform for ecommerce and SMB teams. It automates repetitive support questions using knowledge base answers, workflow automation, API-powered actions, and human handoff when automation cannot resolve an issue.
Ecommerce support teams, Shopify and WooCommerce stores, and SMB teams with repetitive customer support questions. Zynli is built for teams that need AI knowledge base + workflow automation + human handoff in one platform.
Yes. The WooCommerce plugin is live on WordPress.org for one-click store connect. Shopify stores can embed via script tag and connect order APIs today; a native Shopify app is coming soon. Both platforms support API workflow automation for order status, shipping, and returns.
Yes. Connect your docs via website crawl, file uploads, or Google Drive. AI agents retrieve answers using RAG grounded in your content — return policies, shipping SLAs, product FAQs, and help docs.
Yes. When automation cannot resolve an issue, the conversation escalates to a human agent with full thread history, citations, and flow run logs. Optionally, a numbered ticket is created on your kanban board automatically.
Zynli is built for ecommerce and SMB support teams, but the same knowledge base, workflow automation, and human handoff model works for SaaS, services, and general customer support.
No. Zynli uses AI support agents backed by your knowledge base and workflow automation. Agents resolve issues by answering from your docs and calling your APIs for live data — like order status or refund checks. When automation can't resolve an issue, it hands off to a human agent with full context.
You can be live in under 5 minutes. Add one embed script, connect your knowledge base, and your AI support widget is ready. Ticketing and workflow agents are available on Starter and Pro when you need them.
Yes. Pro includes chat-native forms — onboarding, KYC, and support intake that run as conversational Q&A in the widget. Answers are validated, stored as submissions linked to each conversation, and available in a submissions inbox with CSV export. Forms plug into flows so you can push data to your CRM, create tickets, or branch on answers.
Yes. Zynli ships with 11 languages for the widget, agent dashboard, and tickets: English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Japanese, Chinese, and Arabic (RTL). Visitors can chat in their language; bot replies and agent messages are translated live. Knowledge base retrieval is locale-aware with English fallback.
No. Zynli includes a kanban ticket board linked to live chat — queues, priorities, internal notes, and a visitor status portal. Included on Starter and above.
Resolve order, shipping, billing, and return issues with AI agents — collect onboarding in chat, connect your APIs, and hand off to humans when it matters.