Order & fulfillment
Automate the highest-volume ecommerce support requests with live API data and policy answers.
AI order status automation
Resolve "where is my order?" and tracking questions with API workflows and knowledge base SLAs.
View pageAI support for order tracking
Automate WISMO, tracking numbers, and shipment status with live order data.
View pageAI shipping support
Answer delivery delays, carrier questions, and tracking updates using policies and live data.
View pageAI support for shipping delay questions
Late delivery explanations with KB SLAs and live carrier tracking.
View pageHow to reduce WISMO tickets
Practical guide to cutting "where is my order?" volume with automation and escalation rules.
View pageReturns & billing
Handle sensitive payment and return questions with policy grounding and human escalation.
AI returns support
Automate return eligibility, refund timelines, and exchange questions from your policy docs.
View pageAI support for refund questions
Refund eligibility, timelines, and status checks with policy grounding and API workflows.
View pageAI billing support
Resolve invoice requests, payment failures, and charge questions — escalate disputes to agents.
View pageAI support for billing questions
Charge explanations, invoice requests, and payment failures with dispute escalation.
View pageProduct & escalation
Answer product questions from your knowledge base and route complex cases to the right team.
AI product support
Sizing, compatibility, availability, and product recommendations from docs and catalog data.
View pageAI support for product questions
Product specs, compatibility, sizing, and stock availability from KB and catalog APIs.
View pageAI support for pre-sales product questions
Sizing, compatibility, availability, and recommendations before purchase.
View pageAI support with human handoff
Combine AI resolution with full-context escalation to human agents and ticketing.
View pageAI support for multilingual customer service
11 locales, live translation, locale-aware KB, and handoff guidance.
View pagePlatform & capability
See how Zynli routes intents, builds API workflows, and handles exceptions.
How Zynli works
The full support resolution flow: intent detection, KB answers, API actions, and handoff.
View pageWhy Zynli
What makes Zynli different for ecommerce workflow automation vs generic chatbots.
View pageKnowledge base and ticketing with AI
KB, inbox, workflows, and kanban ticketing in one support platform.
View pageCustomer support widget with workflows
Widget as workflow entry point — not just a chat bubble.
View pageAI support for SMB teams
Automate repetitive support for small and mid-size teams.
View pageAI customer support for DTC brands
Order, shipping, returns, and product automation for direct-to-consumer brands.
View pageAI support for high-volume ecommerce brands
Triage and automate repetitive tickets at scale with workflow automation.
View pageTeams & operations
Multilingual support, BPO workflows, unified inbox, and content planning from support data.
Live chat translation for customer support
11 locales, auto-detect, and translated agent inbox on Starter+.
View pageUnified inbox for customer support teams
One queue for multi-client escalations with tenant badges.
View pageCustomer support for BPO and outsourced teams
Multi-client AI deflection, unified inbox, and per-tenant KB.
View pageKB gap analysis from customer conversations
Find documentation gaps from widget chat and low-confidence RAG.
View pageSee how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.