Who should choose Zynli
Zynli is the right fit when your support team spends most of its time on repetitive, resolvable questions — and you want automation without losing control.
- Ecommerce stores with high-volume order, shipping, and returns questions
- SMB support teams that want KB + workflows + ticketing without enterprise suite pricing
- Teams migrating from generic chatbots that cannot fetch live order data
- Organizations that need human escalation with full context, not blind handoffs
What makes Zynli different
Issue resolution, not just answers
Zynli resolves support issues by combining documentation with live API data — order status from your backend, not a static FAQ link.
Workflow automation with API actions
Visual flows call your REST APIs, branch on response data, and reply in chat. OpenAPI import speeds up action setup.
AI + human collaboration
AI handles routine questions. Humans receive full conversation context, citations, and flow history on escalation.
Built-in ticketing
Kanban board linked to chat — queues, priorities, internal notes, CSAT, and visitor status portal. No separate helpdesk required on Starter+.
Practical outcomes
- Less time on repetitive order status and shipping questions
- Faster, more consistent answers grounded in your docs and live data
- Easier escalation — agents see the full thread, not a cold transfer
- One platform instead of chatbot + helpdesk + workflow tool
What this means in practice
If your team answers the same order, shipping, and returns questions dozens of times per day, Zynli automates the predictable ones and keeps humans in the loop for the rest. You get one platform for the widget, knowledge base, workflows, inbox, and tickets — instead of stitching together a chatbot, helpdesk, and integration middleware.
- Fewer manual order lookups during peak season
- Consistent policy answers across every conversation
- Agents only handle cases that actually need judgment
- Support operations stay in one tool from first message to ticket resolution
When another tool may fit better
Zynli is not the right choice for every team. If you need extensive product tours, in-app messaging, or a full marketing automation suite, platforms like Intercom may be a better fit. Zynli focuses on resolving repetitive support issues for ecommerce and SMB teams.
Transparent pricing
Zynli publishes pricing on the homepage: Free ($0), Starter ($49/mo), Pro ($129/mo), and Enterprise (custom). Start free with up to 100 conversations per month.
Support workflows you can automate
Configure AI support for orders, shipping, returns, billing, and product questions — grounded in your knowledge base and connected to your APIs.
Order Agent
Order status, delivery updates, and order lookup.
Example questions
- · Where is my order?
- · Has my order shipped?
- · Can I change my delivery address?
Example actions
- · Check order status
- · Fetch tracking number
- · Escalate delayed orders
Billing Agent
Charges, invoices, payment methods, and billing disputes.
Example questions
- · Why was I charged twice?
- · Can I update my payment method?
- · Where is my invoice?
Example actions
- · Look up charge details via API
- · Explain billing policy
- · Escalate billing disputes
Returns Agent
Return eligibility, refund status, and exchange requests.
Example questions
- · How do I return this item?
- · When will I get my refund?
- · Can I exchange for a different size?
Example actions
- · Apply return policy from KB
- · Check refund status via API
- · Open return ticket for review
AI resolves most issues. Agents handle the rest.
When automation can't resolve an issue — damaged goods, billing disputes, or policy exceptions — escalate to a human agent with full thread history and optional ticket creation.
- Low-confidence answers trigger handoff automatically
- Agents see chat history, citations, and workflow run logs
- Escalations become numbered tickets on your kanban board
- Customers track progress via magic-link portal
Visitor
My package arrived damaged. I need a replacement.
AI workflow
Connecting you with an agent — your order details and photos are included.
Human agent
Replacement arranged. Ticket created for tracking.
Frequently asked questions
Is Zynli just a chatbot?
No. Zynli uses AI support agents backed by your knowledge base and workflow automation. Agents resolve issues by answering from docs and calling APIs for live data. When automation stops, they hand off to humans with full context.
Does Zynli replace human support?
No. Zynli automates repetitive questions and resolves routine issues. Human agents handle exceptions, disputes, damaged goods, and policy edge cases — with the full conversation passed on escalation.
Can Zynli work with Shopify or WooCommerce?
Yes. The WooCommerce plugin is live on WordPress.org for one-click store connect. Shopify stores can embed via script tag and connect order APIs today; a native Shopify app is coming soon.
How does Zynli compare to Intercom or Zendesk?
Zynli focuses on ecommerce workflow automation — order status, shipping, returns, and billing — with built-in API workflows and kanban ticketing. Intercom and Zendesk are broader suites. See our Zynli vs Intercom comparison for details.
Can Zynli use our existing knowledge base?
Yes. Connect docs via website crawl, file uploads, or Google Drive. The AI retrieves answers using RAG grounded in your content.
See how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.