1. Agreement
By accessing or using Zynli(the "Service"), you agree to these Terms of Service ("Terms"). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
Zynli provides customer support software including embeddable chat, AI-assisted responses, agent dashboards, ticketing, feedback boards, and related features. Features may vary by plan and may change over time.
AI-generated answers are provided for assistance only. You are responsible for reviewing outputs before relying on them and for configuring escalation and human oversight appropriate to your use case.
3. Accounts and workspaces
- You must provide accurate registration information and keep credentials secure.
- Each workspace is logically isolated; you are responsible for users you invite and for activity under your account.
- You must choose a workspace slug and public identifiers that do not infringe others' rights or impersonate third parties.
4. Acceptable use
You agree not to:
- Violate laws or third-party rights
- Upload malware, spam, or unlawful content
- Attempt to bypass security, rate limits, or tenant isolation
- Reverse engineer or scrape the Service except as permitted by law
- Use the Service to send unsolicited marketing without consent
- Resell or sublicense the Service except as expressly allowed in writing
We may suspend or terminate access for violations or risks to the platform or other customers.
5. Customer content
You retain ownership of content you submit (messages, knowledge base material, branding, etc.). You grant us a limited license to host, process, and display that content solely to operate and improve the Service.
You are responsible for obtaining rights and consents needed for content you and your visitors provide, including chat transcripts and personal data.
6. Plans, billing, and trials
- Paid plans are billed according to the pricing shown at signup or in your workspace.
- Usage limits (for example monthly conversations or messages) apply per plan.
- Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled according to applicable law and our billing policies.
- We may change prices with reasonable notice for future billing periods.
7. Free and beta features
Free tiers and preview features may be offered "as is" with limited support. We may modify or discontinue them at any time.
8. Third-party services
The Service may integrate with third parties (payment processors, AI providers, identity providers, etc.). Their terms and privacy policies apply to those integrations.
9. Intellectual property
HumanBee AB and its licensors own the Service, software, and branding. These Terms do not grant you any rights to our trademarks except as needed to use the Service in accordance with your plan.
10. Confidentiality and security
We treat customer workspace data as confidential and implement reasonable safeguards as described in our Privacy Policy. You must configure the widget and workspace settings appropriately for your security requirements.
11. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMANBEE AB AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100) IF YOU USE A FREE PLAN.
13. Indemnification
You will defend and indemnify HumanBee AB against claims arising from your content, your use of the Service, or your violation of these Terms or applicable law.
14. Termination
You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or to protect the platform. Upon termination, your right to use the Service ends; certain provisions survive (including payment obligations, disclaimers, and liability limits).
15. Governing law
These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply.
16. Changes
We may update these Terms. We will post the revised version on this page. Continued use after changes become effective constitutes acceptance.
17. Contact
Questions about these Terms: [email protected].