Feature comparison
| Feature | Zynli | Gorgias |
|---|---|---|
| AI knowledge base | Yes — RAG from docs, crawl, uploads | Yes — help center + AI features |
| Visual API workflows | Yes — Actions & Flows (Pro) | Rules + integrations |
| Built-in kanban ticketing | Yes — Starter+ | Yes — helpdesk core |
| WooCommerce plugin | Yes — WordPress.org | Limited / integration-dependent |
| Shopify native app | Coming soon (script embed today) | Yes — strong App Store presence |
| Public SMB pricing | Yes — on homepage | Tiered / volume-based |
| Self-hostable | Yes | No |
Quick comparison
Both platforms target ecommerce support. Gorgias is helpdesk-first with deep Shopify channel tooling. Zynli is AI-workflow-first: resolve WISMO, shipping, and returns in chat, then ticket exceptions.
Where Zynli fits better
- You want visual API workflows (Actions & Flows) for order/return automation
- You run WooCommerce (WordPress.org plugin live) or a custom stack via REST
- You prefer transparent public pricing over seat-heavy helpdesk quotes
- You want KB + chat + kanban tickets in one product without a large suite
Where Gorgias may fit better
If you are a Shopify-heavy brand that needs mature multi-channel helpdesk macros, social channels, and an established Gorgias app ecosystem, staying on Gorgias can be the lower-risk choice. We are honest about fit.
- Deep Shopify App Store ecosystem and channel integrations
- Teams already standardized on Gorgias macros and agent workflows
- Enterprise retail needing broad omnichannel helpdesk features today
Ecommerce workflow angle
Order status (WISMO)
Zynli routes “where is my order?” to API workflows. Gorgias can automate via rules and integrations — compare against your store APIs and agent process.
WooCommerce
Zynli ships a WordPress.org plugin for one-click Woo connect. Gorgias is strongest in Shopify-centric stacks.
Shopify
Gorgias leads on native Shopify helpdesk depth. Zynli embeds via script today; a native Shopify app is coming soon — do not treat Zynli as App Store–native yet.
Pricing approach
Zynli publishes Free / Starter ($49) / Pro ($129). Gorgias pricing varies by plan and volume — compare on gorgias.com for current rates.
Getting started with Zynli
- Embed the widget or install the WooCommerce plugin
- Connect your knowledge base (crawl, uploads, or Drive)
- Automate order/shipping/returns on Pro via Actions & Flows
- Escalate exceptions to tickets with full chat context
Support workflows you can automate
Configure AI support for orders, shipping, returns, billing, and product questions — grounded in your knowledge base and connected to your APIs.
Order Agent
Order status, delivery updates, and order lookup.
Example questions
- · Where is my order?
- · Has my order shipped?
- · Can I change my delivery address?
Example actions
- · Check order status
- · Fetch tracking number
- · Escalate delayed orders
Shipping Agent
Shipping timelines, carrier updates, and delivery exceptions.
Example questions
- · When will this ship?
- · Why is my delivery late?
- · Can I upgrade to express shipping?
Example actions
- · Pull carrier tracking
- · Explain shipping SLA from KB
- · Create ticket for lost packages
Billing Agent
Charges, invoices, payment methods, and billing disputes.
Example questions
- · Why was I charged twice?
- · Can I update my payment method?
- · Where is my invoice?
Example actions
- · Look up charge details via API
- · Explain billing policy
- · Escalate billing disputes
Returns Agent
Return eligibility, refund status, and exchange requests.
Example questions
- · How do I return this item?
- · When will I get my refund?
- · Can I exchange for a different size?
Example actions
- · Apply return policy from KB
- · Check refund status via API
- · Open return ticket for review
AI resolves most issues. Agents handle the rest.
When automation can't resolve an issue — damaged goods, billing disputes, or policy exceptions — escalate to a human agent with full thread history and optional ticket creation.
- Low-confidence answers trigger handoff automatically
- Agents see chat history, citations, and workflow run logs
- Escalations become numbered tickets on your kanban board
- Customers track progress via magic-link portal
Visitor
My package arrived damaged. I need a replacement.
AI workflow
Connecting you with an agent — your order details and photos are included.
Human agent
Replacement arranged. Ticket created for tracking.
Frequently asked questions
Is Zynli a Gorgias alternative?
For teams that want AI chat + API workflows + tickets with WooCommerce plugin support and public pricing — often yes. Gorgias may still win if you need a mature Shopify-centric helpdesk suite.
Can I migrate from Gorgias to Zynli?
Export help articles into Zynli’s knowledge base and embed the widget. Ticket history migration depends on your Gorgias export. Many teams trial Zynli beside Gorgias first.
Does Zynli replace Gorgias macros?
Zynli uses intent routing, RAG answers, and visual API flows rather than classic macros. Complex agent-only cases still escalate to humans with full context.
How does pricing compare to Gorgias?
Zynli Starter is $49/mo and Pro is $129/mo with public pricing. Gorgias pricing changes by plan and ticket volume — compare their current rates against your volume.
See how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.
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