Who this is for
This page is for WooCommerce store owners and support teams drowning in repetitive questions — especially growing SMB teams that need automation without enterprise pricing.
- WooCommerce stores on WordPress with daily order and shipping questions
- SMB teams that want one-click plugin setup via WordPress.org
- Stores on Pro+ that need live order and product data in chat workflows
- Teams that need human escalation for returns disputes and billing issues
SMB teams drowning in repetitive support
WooCommerce stores — especially growing SMB teams — spend hours on the same questions. Customers expect instant answers about orders and returns, but your team is stuck copy-pasting tracking links.
- Where is my order?
- When will this ship?
- How do I return this?
- Can I exchange for a different size?
- Why was I charged twice?
Install on WordPress or embed anywhere
Install the Zynli plugin from WordPress.org for one-click connect, automatic widget placement, and WooCommerce order sync. Prefer manual setup? Add one async script tag — Zynli works with custom themes, Elementor, and other page builders.
- Live today: WordPress.org plugin + script embed
- One-click Enable Zynli from WP admin
- 10 starter workflows on Pro+
WooCommerce plugin — live now
The Zynli WordPress plugin connects your WooCommerce store in one click: widget on your storefront, logged-in customer identity, and proxy access to order and product data for AI workflows — no API keys to copy.
- Install from wordpress.org/plugins/zynli
- Enable Zynli → sign in → done
- Order, shipping, product search, and returns flows on Pro+
Support workflows WooCommerce teams need
Orders
Look up order status and delivery updates via API workflows.
Shipping
Pull tracking data and explain shipping timelines from your policies.
Billing
Answer charge questions and escalate disputes to agents.
Returns & refunds
Apply return policy from KB and check refund status via API when available.
Products
Answer sizing, compatibility, and availability from your product docs.
API connections via Actions & Flows
Connect Zynli with your store, backend, or APIs to automate ecommerce support workflows. Import OpenAPI specs, define reusable API actions with secrets, and build visual flows that branch on live response data.
Human handoff + ticketing
When automation can't resolve an issue — damaged items, complex returns, billing disputes — escalate to human agents with full context. Escalations become numbered tickets on a kanban board with a visitor status portal.
Getting started in 5 minutes
- Install the Zynli plugin from WordPress.org or add the embed script
- Connect your knowledge base — crawl your site or upload policy docs
- Enable Zynli in WP admin for one-click WooCommerce connect
- Starter workflows install automatically on Pro+
WooCommerce support workflows Zynli automates
Configure AI support for orders, shipping, returns, billing, and product questions — grounded in your knowledge base and connected to your APIs.
Order Agent
Order status, delivery updates, and order lookup.
Example questions
- · Where is my order?
- · Has my order shipped?
- · Can I change my delivery address?
Example actions
- · Check order status
- · Fetch tracking number
- · Escalate delayed orders
Shipping Agent
Shipping timelines, carrier updates, and delivery exceptions.
Example questions
- · When will this ship?
- · Why is my delivery late?
- · Can I upgrade to express shipping?
Example actions
- · Pull carrier tracking
- · Explain shipping SLA from KB
- · Create ticket for lost packages
Billing Agent
Charges, invoices, payment methods, and billing disputes.
Example questions
- · Why was I charged twice?
- · Can I update my payment method?
- · Where is my invoice?
Example actions
- · Look up charge details via API
- · Explain billing policy
- · Escalate billing disputes
Returns Agent
Return eligibility, refund status, and exchange requests.
Example questions
- · How do I return this item?
- · When will I get my refund?
- · Can I exchange for a different size?
Example actions
- · Apply return policy from KB
- · Check refund status via API
- · Open return ticket for review
Product Agent
Product specs, availability, sizing, and compatibility.
Example questions
- · Which size should I buy?
- · Is this compatible with X?
- · Do you have this in stock?
Example actions
- · Answer from product knowledge base
- · Compare product variants
- · Route to sales for custom orders
AI resolves most issues. Agents handle the rest.
When automation can't resolve an issue — damaged goods, billing disputes, or policy exceptions — escalate to a human agent with full thread history and optional ticket creation.
- Low-confidence answers trigger handoff automatically
- Agents see chat history, citations, and workflow run logs
- Escalations become numbered tickets on your kanban board
- Customers track progress via magic-link portal
Visitor
My package arrived damaged. I need a replacement.
AI workflow
Connecting you with an agent — your order details and photos are included.
Human agent
Replacement arranged. Ticket created for tracking.
Frequently asked questions
Can Zynli connect to WooCommerce store workflows or APIs?
Yes. The WordPress.org plugin connects your WooCommerce store in one click with order and product data for AI workflows on Pro+. You can also build custom REST API actions and visual flows for any backend endpoint.
What support questions can be automated?
Order status, shipping tracking, return eligibility, refund timelines, billing charges, and product questions. Live order data requires the plugin on Pro+; policy questions work from your knowledge base alone.
What happens when the AI cannot answer?
The conversation escalates to a human agent with full thread history and order context, or auto-creates a numbered ticket on your kanban board.
Is there a WooCommerce plugin?
Yes — the Zynli plugin is live on WordPress.org. Install it on your WooCommerce store, click Enable Zynli, and connect your workspace in one click. You can also embed via script tag on any WordPress site if you prefer manual setup.
Can Zynli fetch live order data from WooCommerce?
Yes. With the WordPress plugin connected on a Pro+ plan, Zynli installs starter workflows that look up orders, shipping, products, and categories from your live WooCommerce store. You can also build custom API actions and flows.
Does it work with my WordPress theme?
Yes. If you can add a script tag to your theme, Zynli works — including custom themes, Elementor, and other page builders.
See how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.