Who this is for
This page is for Shopify store owners and support teams that spend hours on the same customer questions every day — and want AI to resolve them using real store data, not generic scripts.
- Shopify DTC brands with high order volume
- Support teams handling WISMO, returns, and billing questions daily
- Stores ready to connect order APIs via Zynli Actions & Flows
- Teams that need human handoff for damaged goods and billing disputes
The problem: repetitive Shopify support
Shopify stores get the same questions every day — order status, shipping delays, return eligibility, refund timelines, and billing charges. Answering manually ties up your team and slows response times.
- Where is my order?
- When will this ship?
- How do I return this?
- Can I get a refund?
- Why was I charged?
How Zynli works for Shopify teams
Zynli embeds on your storefront with one script tag. AI agents answer from your knowledge base and trigger API workflows for live order data.
Knowledge base
Train agents on return policies, shipping SLAs, product FAQs, and help docs via website crawl, file uploads, or Google Drive.
Workflow agents
Route “where is my order?” to flows that call your order API, fetch tracking numbers, and reply with live status in chat.
Human handoff
Damaged goods, billing disputes, and edge cases escalate to agents with full conversation context and optional ticket creation.
Common Shopify support workflows
Order lookup
Check order status and delivery updates via API actions triggered from chat.
Tracking updates
Fetch carrier tracking and set delivery expectations based on shipment state.
Return policy
Answer eligibility questions from your knowledge base before initiating a return workflow.
Refund status
Check refund progress via API when your backend exposes refund endpoints.
Shopify app coming soon
We're building a native Shopify app for one-click install, theme integration, and tighter order data sync. Until then, embed Zynli with a script tag on any Shopify theme and connect your order backend via API actions.
- Available today: script embed + API workflows
- Coming soon: Shopify App Store plugin
- Email [email protected] to get early access updates
Connect Zynli with your store, backend, or APIs to automate ecommerce support workflows.
Use OpenAPI import to scaffold API actions, configure authentication secrets, and publish visual flows that your widget routes by intent. Embed the widget on your theme today — the Shopify plugin will streamline setup when it launches.
Why workflow agents beat a basic Shopify chatbot
A script-based chatbot reads static FAQs. Zynli AI agents resolve issues by combining your documentation with live API data — and escalate with full context when automation stops.
- Intent routing sends order questions to order workflows, not generic replies
- API actions fetch real order and tracking data
- Kanban tickets track escalations beside live chat
- Run history and audit logs for every workflow execution
Pricing
Start free with up to 100 conversations per month. Add ticketing on Starter ($49/mo) and workflow automation on Pro ($129/mo). See full plans on the homepage.
Shopify support workflows Zynli automates
Configure AI support for orders, shipping, returns, billing, and product questions — grounded in your knowledge base and connected to your APIs.
Order Agent
Order status, delivery updates, and order lookup.
Example questions
- · Where is my order?
- · Has my order shipped?
- · Can I change my delivery address?
Example actions
- · Check order status
- · Fetch tracking number
- · Escalate delayed orders
Shipping Agent
Shipping timelines, carrier updates, and delivery exceptions.
Example questions
- · When will this ship?
- · Why is my delivery late?
- · Can I upgrade to express shipping?
Example actions
- · Pull carrier tracking
- · Explain shipping SLA from KB
- · Create ticket for lost packages
Billing Agent
Charges, invoices, payment methods, and billing disputes.
Example questions
- · Why was I charged twice?
- · Can I update my payment method?
- · Where is my invoice?
Example actions
- · Look up charge details via API
- · Explain billing policy
- · Escalate billing disputes
Returns Agent
Return eligibility, refund status, and exchange requests.
Example questions
- · How do I return this item?
- · When will I get my refund?
- · Can I exchange for a different size?
Example actions
- · Apply return policy from KB
- · Check refund status via API
- · Open return ticket for review
Product Agent
Product specs, availability, sizing, and compatibility.
Example questions
- · Which size should I buy?
- · Is this compatible with X?
- · Do you have this in stock?
Example actions
- · Answer from product knowledge base
- · Compare product variants
- · Route to sales for custom orders
AI resolves most issues. Agents handle the rest.
When automation can't resolve an issue — damaged goods, billing disputes, or policy exceptions — escalate to a human agent with full thread history and optional ticket creation.
- Low-confidence answers trigger handoff automatically
- Agents see chat history, citations, and workflow run logs
- Escalations become numbered tickets on your kanban board
- Customers track progress via magic-link portal
Visitor
My package arrived damaged. I need a replacement.
AI workflow
Connecting you with an agent — your order details and photos are included.
Human agent
Replacement arranged. Ticket created for tracking.
Frequently asked questions
Can Zynli connect to Shopify store workflows or APIs?
Yes. Connect your order backend via REST API actions and visual flows. Zynli can fetch order status, tracking, and refund data when your API exposes those endpoints. A native Shopify app for one-click install is coming soon.
What Shopify support questions can be automated?
Order status and tracking, shipping delays, return eligibility, refund timelines, billing charges, and product FAQs. Live order data requires API connection; policy questions work from your knowledge base alone.
What happens when the AI cannot answer?
The conversation escalates to a human agent with full thread history, or auto-creates a numbered ticket on your kanban board.
Does Zynli have a Shopify app?
A native Shopify app is coming soon. Today you can embed Zynli via a script tag on any Shopify theme and connect your order backend through API actions and workflows. Contact [email protected] for early access to the plugin.
How long does setup take?
Most teams embed the widget and connect a knowledge base in under 5 minutes. API workflows depend on your backend — OpenAPI import can speed up action setup.
Is this only for ecommerce?
This page focuses on Shopify ecommerce support, but Zynli also works for SaaS and general SMB support with the same knowledge base and workflow model.
See how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.
Related pages
Ecommerce solutionsAI order status automation
Automate WISMO and "where is my order?" with live order data.
Learn moreAI shipping support
Delivery delays, tracking, and carrier questions.
Learn moreAI returns support
Return eligibility, refund timelines, and exchange questions.
Learn moreBest AI support for Shopify
Evaluation criteria for choosing AI support software.
Learn moreHow Zynli works
Knowledge base, API workflows, and human handoff explained.
Learn more