Who this is for
This page is for stores and SMB teams that answer product questions daily — sizing, compatibility, materials, availability — and want consistent answers grounded in documentation.
- Ecommerce stores with detailed product catalogs and FAQs
- Support teams handling pre-sales and product comparison questions
- Teams with product data accessible via API for live availability checks
- Stores that need sales or technical escalation for complex product questions
Common product support questions
- Which product is right for me?
- Is this item compatible with X?
- What are the product dimensions or materials?
- Is this item in stock or available in another size?
- What's the difference between these two products?
How Zynli handles product workflows
1. Intent recognition
Product questions route to a dedicated agent — sizing, compatibility, availability, and comparisons each have defined paths.
2. Knowledge base usage
Product specs, sizing guides, compatibility charts, and FAQ content retrieved via RAG from your crawled site or uploaded docs.
3. API workflow actions
Check stock levels, variant availability, and product attributes when your catalog API exposes them.
4. Escalation or human handoff
Complex technical questions, custom configurations, and high-value pre-sales inquiries route to sales or support with full context.
Operational value
- Fewer repetitive sizing and compatibility tickets
- Faster, more consistent product answers across your team
- Better pre-sales support without hiring more agents
- Easier escalation for technical or custom product questions
Works with your product data
Connect Zynli with your store, backend, or APIs to automate ecommerce support workflows. Connect product catalog APIs, PIM systems, or WooCommerce product endpoints via Actions & Flows for live availability and variant lookups.
Support workflows you can automate
Configure AI support for orders, shipping, returns, billing, and product questions — grounded in your knowledge base and connected to your APIs.
Product Agent
Product specs, availability, sizing, and compatibility.
Example questions
- · Which size should I buy?
- · Is this compatible with X?
- · Do you have this in stock?
Example actions
- · Answer from product knowledge base
- · Compare product variants
- · Route to sales for custom orders
AI resolves most issues. Agents handle the rest.
When automation can't resolve an issue — damaged goods, billing disputes, or policy exceptions — escalate to a human agent with full thread history and optional ticket creation.
- Low-confidence answers trigger handoff automatically
- Agents see chat history, citations, and workflow run logs
- Escalations become numbered tickets on your kanban board
- Customers track progress via magic-link portal
Visitor
My package arrived damaged. I need a replacement.
AI workflow
Connecting you with an agent — your order details and photos are included.
Human agent
Replacement arranged. Ticket created for tracking.
Frequently asked questions
Can Zynli answer product compatibility questions?
Yes. Train agents on compatibility charts, product specs, and FAQ content via website crawl, file uploads, or Google Drive. The AI retrieves answers using RAG grounded in your documentation.
Can it use product data or knowledge base content?
Yes. Policy and spec questions work from your knowledge base alone. Live stock and variant availability require API connection via Actions & Flows.
Can it hand off to sales or support for complex product questions?
Yes. Configure escalation rules for technical questions, custom configurations, and high-value pre-sales inquiries. Agents receive the full conversation thread and any product lookup results.
Does product support work for WooCommerce stores?
Yes. The WordPress.org plugin connects product data for AI workflows on Pro+. You can also embed via script tag and connect catalog APIs manually.
Can Zynli recommend products?
Zynli can answer comparison and recommendation questions based on your documented product information. Complex personalized recommendations should route to human agents or sales.
See how Zynli automates your support
Train AI on your knowledge base, connect your APIs, and resolve order, shipping, billing, and return issues in chat.